Secure Messaging FAQ
Steinberg & Pokoik Management Corp. uses secure messaging to protect your confidential information.
Below are answers to common questions about these protected messages.
1. Why did I receive a “Secure Message” notification?
These are legitimate protected emails containing confidential property management information such as leases, financial statements, or client documents. Our system automatically applies protection for security.
2. Are these messages legitimate?
Yes. All secure messages originate from our verified domain. They direct you to our official branded secure portal. We never request passwords or sensitive data via email.
3. How do I open the secure message?
Click the “Read the Message” link in the email notification. This opens our secure portal, which is mobile-friendly and requires no additional software.
4. Why is the message protected?
Protection ensures that only authorized recipients can access sensitive real estate and management data, maintaining the highest standards of privacy and regulatory compliance.
5. What if the email lands in my spam/junk folder?
Mark the message as “Not Spam” and add our support email address to your contacts or safe senders list.
6. Can I reply to the secure message?
Yes. Use the reply function inside the secure portal to continue the protected conversation.
7. Is the secure portal safe?
Yes. The portal is secure and fully branded with Steinberg & Pokoik Management Corp. details.
8. Who should I contact for help?
Please contact our support team by phone during business hours or via our general support email address.
Steinberg & Pokoik Management Corp.
575 Madison Avenue, Suite 701, New York, NY 10022
Tel: 212-752-7474